At Max Out Tutoring, we respect your privacy and explain how your personal data is collected, used and protected. This Privacy Policy outlines the information we collect, why we process it, how we handle it and the rights you have under data protection law.

1. Who We Are

MaxOut UK Tutoring is the data controller responsible for personal data collected through www.maxouttutoring.co.uk.

Our legal entity name is MaxOut Tutoring UK. For enquiries, contact topmarks@maxouttutoring.co.uk.

Please ensure the information we hold about you remains accurate and up to date. Notify us of any changes by email. By providing your data, you warrant that you are over 13 years old.

2. Information We Collect

We may collect personal data that identifies you, including:

• Communication Data: Messages sent through forms, email, text or social media, used for communication, record-keeping and legal claims.
• Customer Data: Names, addresses, contact details, purchase information and card details, used to provide services and maintain transaction records.
• User Data: Website usage and published content, used to operate, secure and administer our website.
• Technical Data: IP addresses, login details, browser information, page views, navigation paths, visit duration and device technology, collected through analytics.
• Marketing Data: Marketing and communication preferences, used for promotions, relevant advertising and measuring advertising effectiveness.

Our lawful grounds include contractual necessity, steps requested before a contract, consent and legitimate interests.

We do not collect sensitive personal data or information about criminal convictions. If legally or contractually required information is not provided, we may be unable to deliver a service and may need to cancel an order, notifying you accordingly.

We use information for its original or a reasonably compatible purpose. For unrelated purposes, we will explain the relevant grounds. Processing without consent may occur where permitted or required by law. We do not use automated decision-making or profiling.

3. How We Collect Your Personal Data

We collect information directly through website forms and emails, automatically through cookies and similar technologies, and from third parties such as analytics providers, advertising networks, search providers, technical and payment services, delivery providers and data aggregators. Public sources may include Companies House and the Electoral Register.

4. Marketing Communications

We may send marketing communications based on consent or legitimate interests. Under applicable regulations, communications may be sent following a purchase, an enquiry about our services or marketing consent, provided you have not opted out. Certain business emails may be permitted without consent.

We obtain express consent before sharing data with third parties for their own marketing. You can unsubscribe through marketing links or email hello@ilfordtutoring.co.uk. Opting out does not affect information required for other transactions.

5. Sharing Your Personal Data

We may share personal data with IT and system administration providers, professional advisers such as lawyers, bankers, auditors and insurers, and government bodies requiring processing reports.

6. How We Protect Your Information

We use security measures to help prevent accidental loss, unauthorised access, alteration or disclosure. Access is limited to employees and partners who need the information and must keep it confidential. We follow procedures for suspected breaches and notify you and relevant regulators where legally required.

7. How Long We Keep Your Information

We retain information only as long as necessary for its intended purposes and legal, accounting or reporting obligations. Retention decisions consider the information’s nature, sensitivity, potential risks and applicable requirements.

Basic customer information required for tax purposes is retained for six years after the customer relationship ends. Anonymised information may be retained indefinitely for research or statistical purposes.

8. Your Data Protection Rights

Depending on the circumstances, you may request access, correction, erasure, restriction or transfer of your data, object to processing, request data portability or withdraw consent.

To exercise your rights, email topmarks@maxouttutoring.co.uk. Requests are normally free, although excessive or unfounded requests may incur a reasonable fee or be refused. We may verify your identity and aim to respond within one month, notifying you if complex requests require longer.

You can complain to the Information Commissioner’s Office at www.ico.org.uk. We ask that you contact us first so we can try to resolve your concerns.

9. Third-Party Links

Our website may link to external websites, plug-ins or applications. We do not control their privacy practices and recommend reading their privacy notices before sharing personal information.

10. Cookies

You can configure your browser to refuse cookies or notify you when they are used. Disabling cookies may affect website accessibility or functionality.